@TECHREPORT{Mon_Mod_2008,
author = "Montoya, Norma - Sambo, Patricia - Theran, Martin",
title = "Modelo de servicio al cliente para el laboratorio clinico del Hospital Militar Central",
year = 2008,
institution = "Universidad Colegio Mayor De Cundinamarca",
url = "https://repositorio.unicolmayor.edu.co/handle/unicolmayor/1123",
}